Dalpasso Shop

Orders and returns

Track your order

Have you made an order and want to track your delivery? You’ll get a confirmation e-mail as soon as your order has been dispatched with the number you need to track your delivery directly on the SDA website.

Returns free of charge.

You can ask to return the products free of charge and no questions asked within 14 working days*from receipt of your package. Returns are free of charge: the sum you paid for your order will be reimbursed to you but the shipping costs will be at your expense.
If you are dissatisfied with your purchase and you wish to return one or more products free of charge, please call us on +39 0522 439731 for instructions for the return. Remember the product and packaging must be undamaged and complete with any guarantee seals.
*commencing from the delivery date given by the courier.

Problems with an order?

If you have received a broken, or the wrong product, or if one of the products you ordered is missing, call us on +39 0522 439731 to report the problem: once we have checked the error, we will promptly send you a replacement free of charge or reimburse the sum you paid.
You must report it within 14 working days*from receipt of your package.
*commencing from the delivery date given by the courier.

Contacts

Our phone line 0522 439731 is open from Monday to Friday, from 9:00 am-1:00 pm and from 2:30-7:30 pm

You may also use our fax 0522 1860231.

To contact us via e-mail, you can also use the form at the bottom of the website page.